FREQUENTLY ASKED QUESTIONS
OUR PRODUCTs
I would like to know the price or the availability of a product, where can I find this information? +
Most of ONUS products are associated with their respective prices in our online store, which can also be personalized by request for an additional cost (initials/name/logo/design/color personalization).
ONUS also gives you the possibility to create fully custom fabrics, clothing & accessories where you can choose or create the design, color, pattern and details your ONUS product to best match your desires, also giving you the possibility to buy the design making it "1of1 Unique Edition" in the world. In these cases please contact our customer service and our sales assistants will be pleased to help you create your unique ONUS.
***All the products labeled "1of1 Unique Edition" cannot be reproduced and are not for sale but for illustration purpose only.
How to personalize my ONUS? +
ONUS combines first class tradition with an innovative high tech design. A complex combination of several complementary processes, Hand Crafting, Embroidery, 3D Printing & fine materials joined together in a single unique product. ONUS redefines what a fashion fabric, clothing or accessory should look like through maniacal details and unlimited personalization.
“one by one”, every detail is Hand Crafted delivering a truly unique experience for each and every one of our customers, giving everybody around them something not to forget about.
ONUS perpetuated this artisanal savoir‑faire since the inception of the Maison in 1927.
Our sales associates would be pleased to assist you with this service. Personalize
What is the lead time for a personalization order? +
All of our Personalized designs are handcrafted by our craftsman, true to the roots of our luxury product legacy.
Each Personalized ONUS product is individual and therefore unique, hence it is challenging for us to provide you with a precise lead time.
An approximate time estimate for a 'classic' personalization: design, initials, name & logo, would be 10 days.
However, for special orders feel free to contact our customer service, so we can provide you with the specific estimate for the creation of your unique product.
How could I take care of my ONUS product? +
ONUS products are made utilizing the combination of the traditional and high-tech innovative methods perfected by our craftsman.
Discover here all our care instructions.
ORDERS
How can I track my order? +
Our products and Personalized designs are created by hand, utilizing the ancestral techniques introduced by our founder Jonuz Pernaska in 1927.
You will be informed in real time on the progress of the creation of your order for each phase.
Please click here for an update on your order or personalization.
How can I place a special order? +
All of our Personalized designs are handcrafted by our craftsman, true to the roots of our luxury product legacy.
ONUS also gives you the possibility to create fully custom fabrics, clothing & accessories where you can choose or create the design, color, pattern and details your ONUS product to best match your desires, also giving you the possibility to buy the design making it "1of1 Unique Edition" in the world. In these cases please contact our customer service and our sales assistants will be pleased to help you create your unique ONUS.
A special order takes root in the dialogue between you, your sales associate and the tie-making craftsman.
To benefit from this exclusive service, please fill in this form.
If you do not find any answer to your question, please fill in the following form.
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